Position title
Service Delivery Manager
Description

At Squarera, we’re driven by a passion for delivering innovative, reliable, and high-impact solutions to our clients. Specializing in technical and cutting-edge technology projects, we’re looking for a Service Delivery Manager who can lead client engagements, ensure consistent high-quality delivery, and align technical execution with business outcomes.

Responsibilities

• Serve as the primary liaison between clients and internal teams on service delivery matters
• Ensure project and service deliverables are met on time, within scope, and to the highest quality standards
• Coordinate across cross-functional teams, including engineering, data, and project management, to drive execution
• Monitor KPIs and SLAs, analyze performance, and implement continuous improvement initiatives
• Lead and manage issue resolution and escalation processes effectively
• Align technical delivery with business goals in close collaboration with the Data Engineering and Development teams

Qualifications

• Proven experience as a Service Delivery Manager, Technical Project Manager, or in a similar client-facing role
• Strong project management and team coordination skills
• Excellent stakeholder communication, interpersonal, and problem-solving abilities
• Hands-on experience with SLA management, performance reporting, and stakeholder expectations
• Ability to manage multiple concurrent projects in a fast-paced environment

Nice to Have
  • Familiarity with Data Engineering concepts or experience managing data/analytics teams
  • Knowledge of cloud platforms like AWS, GCP, or Azure
  • Understanding of ETL processes, data warehousing, or data governance frameworks
Why Join Squarera?
  • A collaborative, inclusive, and supportive team culture
  • Exposure to cutting-edge technologies and exciting projects
  • Clear paths for career progression and professional development
  • Opportunity to impact client success and grow within a rapidly scaling company
Employment Type
Full-time
Job Location
Karachi, Pakistan
Date posted
June 2, 2025
Valid through
August 2, 2025
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Position: Service Delivery Manager

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